Help and
Support
Our friendly Customer Support team are available to help you with any questions about your pensions or your Penny account.
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Live chat in app
In the Penny app, you can access help via live chat with a member of our Support team. We're open 9am to 5pm on Monday to Friday.
Go to App > Account > Support
You can contact Penny via email for customer help or any other enquiries.
You can contact Penny via email for customer support or any other enquiries.
support@pennypension.com
Customer help: support@pennypension.com
LOAs: transfers@pennypensiontracing.com
General enquiries: office@pennypension.com
Customer help: support@pennypension.com
LOAs: transfers@pennypensiontracing.com
General enquiries: office@pennypension.com
Helpful articles
We've written simple summaries of the key features of the Penny pension account. We've also summarised the core details of how pensions work.
MoneyHelper
MoneyHelper is a government organisation that provides financial guidance about pensions through the Pensions Advisory Service.
SOME IMPORTANT THINGS YOU SHOULD KNOW
Pensions are long terms investments. It’s important that you know the value of your investment could go up as well as down. You could get back less than you put in. Past performance is not necessarily a guide to the future and pension investing is not intended to be a short-term option. Penny does not provide financial advice so please be sure that this investment is right for you.
Your current pension might have special benefits that will be lost if you transfer to Penny. These special benefits include: Guaranteed Annuity Rate (GAR), Guaranteed Bonus Rate (GBR), Guaranteed Minimum Pension (GMP) and Protected Tax Free Cash (PFTC) over 25%. If this is the case, we will not transfer your pension, as you may be better off not transferring in these cases.
Your current provider might charge you a transfer-fee to transfer your pension to Penny. If this is the case, we will not transfer your pension, as you may be better off not transferring in these cases.
You should consider the charges and benefits before transferring your old pensions to your new plan, and consider whether the risk and reward profile of the investments offered matches your needs. It may be that your current provider has lower fees than Penny - where this is the case, we recommend that you carefully consider whether to transfer your pension to Penny, as you may be better off not transferring in these cases.
If you are in any doubt about proceeding you should contact a financial adviser.
© Copyright 2025 Penny Technology Limited. Company registration: 11999643. FCA Reference Number: 931299.
SOME IMPORTANT THINGS YOU SHOULD KNOW
Pensions are long terms investments. It’s important that you know the value of your investment could go up as well as down. You could get back less than you put in. Past performance is not necessarily a guide to the future and pension investing is not intended to be a short-term option. Penny does not provide financial advice so please be sure that this investment is right for you.
Your current pension might have special benefits that will be lost if you transfer to Penny. These special benefits include: Guaranteed Annuity Rate (GAR), Guaranteed Bonus Rate (GBR), Guaranteed Minimum Pension (GMP) and Protected Tax Free Cash (PFTC) over 25%. If this is the case, we will not transfer your pension, as you may be better off not transferring in these cases.
Your current provider might charge you a transfer-fee to transfer your pension to Penny. If this is the case, we will not transfer your pension, as you may be better off not transferring in these cases.
You should consider the charges and benefits before transferring your old pensions to your new plan, and consider whether the risk and reward profile of the investments offered matches your needs. It may be that your current provider has lower fees than Penny - where this is the case, we recommend that you carefully consider whether to transfer your pension to Penny, as you may be better off not transferring in these cases.
If you are in any doubt about proceeding you should contact a financial adviser.
© Copyright 2025 Penny Technology Limited. Company registration: 11999643. FCA Reference Number: 931299.