note: PENNY DOES NOT PROVIDE FINANCIAL ADVICE

note: PENNY DOES NOT PROVIDE FINANCIAL ADVICE

Help and Support

Our friendly Customer Support team are here to help you with any questions about your pensions or your Penny account.

Live Chat

In the Penny app, you can access help via live chat with a member of our Support team. We're open 9am to 5pm on Monday to Friday.

Go to App > Account > Support

Email

You can contact Penny via email for Support or any other scheme Enquiries. Please send your email to:

support@pennypension.com

Helpful Articles

We've written simple summaries of the key features of the Penny pension account. We've also summarised the core details of how pensions work.

Moneyhelper

MoneyHelper

MoneyHelper is a government organisation that provides financial guidance about pensions through the Pensions Advisory Service.

You've probably got thousands of pounds in pensions.
Find and transfer it all, in the Penny app.

SOME IMPORTANT THINGS YOU SHOULD KNOW

Pensions are long terms investments. It’s important that you know the value of your investment could go up as well as down. You could get back less than you put in. Past performance is not necessarily a guide to the future and pension investing is not intended to be a short-term option. Penny does not provide financial advice so please be sure that this investment is right for you.

Your current pension might have special benefits that will be lost if you transfer to Penny. These special benefits include: Guaranteed Annuity Rate (GAR), Guaranteed Bonus Rate (GBR), Guaranteed Minimum Pension (GMP) and Protected Tax Free Cash (PFTC) over 25%. If this is the case, we will not transfer your pension, as you may be better off not transferring in these cases.

Your current provider might charge you a transfer-fee to transfer your pension to Penny. If this is the case, we will not transfer your pension, as you may be better off not transferring in these cases.

You should consider the charges and benefits before transferring your old pensions to your new plan, and consider whether the risk and reward profile of the investments offered matches your needs. It may be that your current provider has lower fees than Penny - where this is the case, we recommend that you carefully consider whether to transfer your pension to Penny, as you may be better off not transferring in these cases.


If you are in any doubt about proceeding you should contact a financial adviser.

© Copyright 2024 Penny Technology Limited. Company registration: 11999643. FCA Reference Number: 931299.

You've probably got thousands of pounds in pensions.
Find and transfer it all,
in the Penny app.

SOME IMPORTANT THINGS YOU SHOULD KNOW

Pensions are long terms investments. It’s important that you know the value of your investment could go up as well as down. You could get back less than you put in. Past performance is not necessarily a guide to the future and pension investing is not intended to be a short-term option. Penny does not provide financial advice so please be sure that this investment is right for you.

Your current pension might have special benefits that will be lost if you transfer to Penny. These special benefits include: Guaranteed Annuity Rate (GAR), Guaranteed Bonus Rate (GBR), Guaranteed Minimum Pension (GMP) and Protected Tax Free Cash (PFTC) over 25%. If this is the case, we will not transfer your pension, as you may be better off not transferring in these cases.

Your current provider might charge you a transfer-fee to transfer your pension to Penny. If this is the case, we will not transfer your pension, as you may be better off not transferring in these cases.

You should consider the charges and benefits before transferring your old pensions to your new plan, and consider whether the risk and reward profile of the investments offered matches your needs. It may be that your current provider has lower fees than Penny - where this is the case, we recommend that you carefully consider whether to transfer your pension to Penny, as you may be better off not transferring in these cases.


If you are in any doubt about proceeding you should contact a financial adviser.

© Copyright 2024 Penny Technology Limited. Company registration: 11999643. FCA Reference Number: 931299.

You've probably got thousands of pounds in pensions.
Find and transfer it all, in the Penny app

SOME IMPORTANT THINGS YOU SHOULD KNOW

Pensions are long terms investments. It’s important that you know the value of your investment could go up as well as down. You could get back less than you put in. Past performance is not necessarily a guide to the future and pension investing is not intended to be a short-term option. Penny does not provide financial advice so please be sure that this investment is right for you.

Your current pension might have special benefits that will be lost if you transfer to Penny. These special benefits include: Guaranteed Annuity Rate (GAR), Guaranteed Bonus Rate (GBR), Guaranteed Minimum Pension (GMP) and Protected Tax Free Cash (PFTC) over 25%. If this is the case, we will not transfer your pension, as you may be better off not transferring in these cases.

Your current provider might charge you a transfer-fee to transfer your pension to Penny. If this is the case, we will not transfer your pension, as you may be better off not transferring in these cases.

You should consider the charges and benefits before transferring your old pensions to your new plan, and consider whether the risk and reward profile of the investments offered matches your needs. It may be that your current provider has lower fees than Penny - where this is the case, we recommend that you carefully consider whether to transfer your pension to Penny, as you may be better off not transferring in these cases.


If you are in any doubt about proceeding you should contact a financial adviser.

© Copyright 2024 Penny Technology Limited. Company registration: 11999643. FCA Reference Number: 931299.