Member Support

Our customer support team would love to help you with any questions you have regarding your pensions or your Penny account 🙋‍♂️

Penny does not give financial advice.

Helpful summaries about the key features of the Penny pension account, and the details of how pensions work.

Live chat with support ↘

Click the live chat icon at the bottom of your screen to talk to a member of our support team. We're open 9am to 5pm Monday to Friday.

Scheme support

For queries related to the Penny Pension Scheme. Please send all Letters of Authority and Transfer related communications to transfers@pennypensiontracing.com

Rated excellent on Trustpilot

We’re working hard to build a new kind of pension that works in an age of many jobs, and we’re proud to be recommended by our members.

“Really good to be able to see your pensions in one place, particularly if you've changed jobs a lot”

Andy Hillman

“They do all the hard work tracking everything down... I can choose how my money is invested”

Lewis Stones

“Penny put all my old pensions into one pot. Perfect for the modern person who doesn't stay in one job”

Mr H

Whether you’re a 👨‍🍳, a 👷, or an 👩‍🚀, you’ve probably got lots of 💷 in a pension.

See it all,
in the Penny app 📲

Pensions are long term investments. Capital at risk.

SOME IMPORTANT THINGS YOU SHOULD KNOW

Pensions are long terms investments. It’s important that you know the value of your investment could go up as well as down. You could get back less than you put in. Past performance is not necessarily a guide to the future and pension investing is not intended to be a short-term option. Penny does not provide financial advice so please be sure that this investment is right for you.

Your current pension might have special benefits that will be lost if you transfer to Penny. These special benefits include: Guaranteed Annuity Rate (GAR), Guaranteed Bonus Rate (GBR), Guaranteed Minimum Pension (GMP) and Protected Tax Free Cash (PFTC) over 25%. If this is the case, we will not transfer your pension, as you may be better off not transferring in these cases.

Your current provider might charge you a transfer-fee to transfer your pension to Penny. If this is the case, we will not transfer your pension, as you may be better off not transferring in these cases.

You should consider the charges and benefits before transferring your old pensions to your new plan, and consider whether the risk and reward profile of the investments offered matches your needs.

If you are in any doubt about proceeding you should contact a financial adviser.

It may be that your current provider has lower fees than Penny - where this is the case, we recommend that you carefully consider whether to transfer your pension to Penny, as you may be better off not transferring in these cases.

As your investments will have to be sold before your pension can be transferred, you will not be invested in the market for a few weeks.

© 2023 Penny Technology Limited.


Penny is a trading name of Penny Technology Limited, which is authorised and regulated by the Financial Conduct Authority (ref: 931299), and registered in England and Wales (no: 11999643).
Penny automatically brings your pensions from old jobs together in an award-winning pension app.

Whether you’re a 👨‍🍳, a 👷, or an 👩‍🚀, you’ve probably got lots of 💷 in a pension.

See it all,
in the Penny app 📲

Pensions are long term investments. Capital at risk.

SOME IMPORTANT THINGS YOU SHOULD KNOW

Pensions are long terms investments. It’s important that you know the value of your investment could go up as well as down. You could get back less than you put in. Past performance is not necessarily a guide to the future and pension investing is not intended to be a short-term option. Penny does not provide financial advice so please be sure that this investment is right for you.

Your current pension might have special benefits that will be lost if you transfer to Penny. These special benefits include: Guaranteed Annuity Rate (GAR), Guaranteed Bonus Rate (GBR), Guaranteed Minimum Pension (GMP) and Protected Tax Free Cash (PFTC) over 25%. If this is the case, we will not transfer your pension, as you may be better off not transferring in these cases.

Your current provider might charge you a transfer-fee to transfer your pension to Penny. If this is the case, we will not transfer your pension, as you may be better off not transferring in these cases.

You should consider the charges and benefits before transferring your old pensions to your new plan, and consider whether the risk and reward profile of the investments offered matches your needs.

If you are in any doubt about proceeding you should contact a financial adviser.

It may be that your current provider has lower fees than Penny - where this is the case, we recommend that you carefully consider whether to transfer your pension to Penny, as you may be better off not transferring in these cases.

As your investments will have to be sold before your pension can be transferred, you will not be invested in the market for a few weeks.

© 2023 Penny Technology Limited.


Penny is a trading name of Penny Technology Limited, which is authorised and regulated by the Financial Conduct Authority (ref: 931299), and registered in England and Wales (no: 11999643).
Penny automatically brings your pensions from old jobs together in an award-winning pension app.

Whether you’re a 👨‍🍳, a 👷, or an 👩‍🚀, you’ve probably got lots of 💷 in a pension.

See it all,
in the Penny app 📲

Pensions are long term investments. Capital at risk.

SOME IMPORTANT THINGS YOU SHOULD KNOW

Pensions are long terms investments. It’s important that you know the value of your investment could go up as well as down. You could get back less than you put in. Past performance is not necessarily a guide to the future and pension investing is not intended to be a short-term option. Penny does not provide financial advice so please be sure that this investment is right for you.

Your current pension might have special benefits that will be lost if you transfer to Penny. These special benefits include: Guaranteed Annuity Rate (GAR), Guaranteed Bonus Rate (GBR), Guaranteed Minimum Pension (GMP) and Protected Tax Free Cash (PFTC) over 25%. If this is the case, we will not transfer your pension, as you may be better off not transferring in these cases.

Your current provider might charge you a transfer-fee to transfer your pension to Penny. If this is the case, we will not transfer your pension, as you may be better off not transferring in these cases.

You should consider the charges and benefits before transferring your old pensions to your new plan, and consider whether the risk and reward profile of the investments offered matches your needs.

If you are in any doubt about proceeding you should contact a financial adviser.

It may be that your current provider has lower fees than Penny - where this is the case, we recommend that you carefully consider whether to transfer your pension to Penny, as you may be better off not transferring in these cases.

As your investments will have to be sold before your pension can be transferred, you will not be invested in the market for a few weeks.

© 2023 Penny Technology Limited.


Penny is a trading name of Penny Technology Limited, which is authorised and regulated by the Financial Conduct Authority (ref: 931299), and registered in England and Wales (no: 11999643).
Penny automatically brings your pensions from old jobs together in an award-winning pension app.